Orders are shipped either from our warehouse in China via international courier or from our Sydney warehouse via Australia Post, depending on stock availability and location. Please note that items from the same order may be shipped separately and arrive in different parcels.

Standard Shipping Timeframes for Australia Order

• Shipped from Australia: approximately 3 business days
• Shipped from China: approximately 7–10 business days

For further information, please visit our Shipping Policy page.

Please kindly note: We are not responsible for lost or stolen packages delivered to the correct address or packages delayed in transit.

Please note: During our sale season, orders may take longer than usual to dispatch — up to 7 business days. If you need your order urgently, feel free to email us and we’ll do our best to assist you.

For PRE-ORDER items, please allow up to 6 weeks from order to delivery. To avoid disappointment, we recommend ordering early for events.

Shipping Rate

Australia

Domestic standard shipping: Free standard shipping for order over AUD150 or AUD10 for orders under AUD150.

Domestic express shipping: AUD15

Worldwide

We ship worldwide, with shipping rates calculated automatically at checkout.

If your country is not listed as a shipping destination, please contact us at info@ellieellie.com.au, and our team will be happy to assist.

For all international orders, please provide a detailed address in ENGLISH to avoid any shipping delays. Thank you!

We are not responsible for any shipping delays, please allow extra time, usually takes 7-10 business days. If your order is urgent, please email us at info@ellieellie.com.au if you'd like to pay extra for faster shipping.

Please be aware that any customs duties or taxes are the responsibility of the customer.