Shipping policy

All orders are shipped from Sydney, Australia via Auspost unless otherwise marked as Pre-Order.

Please kindly note: We are not responsible for lost or stolen packages delivered to the correct address or packages delayed in transit.

Please note: During our sale season, orders may take longer than usual to dispatch — up to 7 business days. If you need your order urgently, feel free to email us and we’ll do our best to assist you.

For PRE-ORDER items, please allow up to 6 weeks from order to delivery. To avoid disappointment, we recommend ordering early for events.

Shipping Rate

Australia

Domestic standard shipping: Free standard shipping for order over AUD150 or AUD10 for orders under AUD150.

Domestic express shipping: AUD15

Worldwide

We ship worldwide.

Enjoy free worldwide shipping on orders over AUD249, or a flat rate of AUD45 for orders under AUD249. We deliver to almost every country worldwide.

If your country is not listed as a shipping destination, please contact us at info@ellieellie.com.au, and our team will be happy to assist.

For all international orders, please provide a detailed address in ENGLISH to avoid any shipping delays. Thank you!

We are not responsible for any shipping delays, please allow extra time, usually takes 7-10 business days. If your order is urgent, please email us at info@ellieellie.com.au if you'd like to pay extra for faster shipping.

Please be aware that any customs duties or taxes are the responsibility of the customer.